To reveal and embody Christ’s healing love for all people through our high quality Franciscan health care ministry
Hospital Sisters Health System is privileged to be entrusted with the care of our patients and their families. We will honor that trust by placing the patient at the center of everything we do and by providing high quality care consistently and reliably. We will attend to patient needs across the care continuum by helping well persons stay well, by keeping persons out of the hospital when care can be provided safely and appropriately in another care setting, by taking meticulous care of hospitalized patients, and by assisting patients optimally after hospitalization and returning them to a state of wellness whenever possible.
The intent of HSHS aligns perfectly with the governmental and marketplace shift to “pay-for-performance” in the Affordable Care Act, for example. It also positions HSHS to pursue the Triple Aim of the Institute for Healthcare Improvement, embracing better care for individuals, better health for populations and lower cost through improvement.
While the patient experience will continue to be important, Patient Engagement
will be essential to realizing exceptional clinical outcomes in the future. In addition, Patient Engagement will positively impact quality, safety and service. In this new care delivery environment, hospitals will be held accountable for patient behaviors that traditionally were considered outside of their control. As a result, HSHS must adopt a care delivery model that engages our patients, their families and health care providers to be active, collaborative partners in their care.
Franciscan-Inspired Care: Principles
The following 10 principles are the essential characteristics of Franciscan-Inspired Care, and serve as the foundation for the Franciscan-Inspired Care delivery model.
1. We serve with core values that express our Franciscan spirit:
- Respect: Build relationships
- Care: Connect compassionately
- Competence: Be Reliable
- Joy: Show Recognition
2. We respect the dignity of each patient, and the needs and priorities of our patients and their families.
3. Every colleague will be empowered to own their work and practice to further our healing ministry.
4. Following in the footsteps of St. Francis, we will bring the healing presence of Jesus Christ to all and be present in the moment with our patients and our colleagues.
5. Holistic care of our patients – mind, body and spirit – is a hallmark of our Franciscan healing ministry.
6. Respectful relationships with self, colleagues, patients and community are integral to high quality health care delivery. In addition, accountability is through relationships as well as professional standards.
7. We will provide the structure and systems to support a care delivery model that engages the patient.
8. Ongoing colleague education promotes competence, confidence and personal commitment.
9. Evidence-based standards will be used to measure our high quality care.
10. We are just stewards of our human, material and natural resources.
Franciscan-Inspired Care Delivery Model
Three primary stakeholder teams are identified as key to support Patient Engagement
. While each of these teams may have a unique focus and accountability along the care continuum, these teams are interconnected and interdependent to support patient engagement and achieve the promise of the Triple Aim. The common focus of Patient Engagement unites various stakeholders toward this end.
The Health Care Team
consists of a wide range of health care professionals directly involved in a patient’s holistic care. Team members work collaboratively to achieve quality outcomes by serving as care providers and leverage patient compliance by serving as care advisors. Health care team members include and are not limited to physicians, nursing and ancillary services such as lab, radiology, therapies, etc.
The Community Team
includes those individuals more indirectly involved in a person’s well-being. Team members are generally outside the acute care setting and focus on both individual and population health management. Personal health is strengthened when they are members of a healthy community. Community team members include and are not limited to skilled nursing facilities, health and wellness initiatives/programs, churches, marketing campaigns, etc.
The Patient/Family/Support Team
encourages increased patient autonomy by shifting the role of the patient from passive recipient to active participant. Care transition is better managed through patient education, patient “activation” strategies and support by those closest to the patient. Family/Support team members include and are not limited to “family” members, case managers, home care, palliative care, pastoral care, etc.